Frequently Asked Questions
choosing and buying our products
How can I buy?
It depends on you. We accept wire transfers, credit cards and international checks. You don't buy through a web form, but you'll contact us directly. If you send a purchase order, you will pay after you have received the license and the invoice. If you pay with a credit card, it's more secure if you send the card details via fax or phone (we can call you). Read more.
What's the difference between iNMR and iNMR reader?
Basically we have removed the Save command from the reader. You can copy pictures, print, create PDF and Postscript documents through the Print dialog. We have also removed the Exporting options and Batch Processing, because they are akin to “Save”. Consult the detailed list.
I was wondering if you offered discounted academic pricing for iNMR....
The stated price is already the academic price. Do they have macs in the industry? Once we had two different prices for each product. During the first two years we had sold only 3 licenses outside academia, then decided to apply the academic discount just to every situation. The decision had no effect on sales (low prices rarely translate into increased sales) but at least we have simplified the price structure.
Don't you have something cheaper?
Version 0.7 is a professional application with full processing capabilities, tested by hundreds of users and still working. It's completely FREE but unsupported. It used to cost €100.
How much are support and upgrades?
Officially we give support for one year after the purchase. In practice we give prompt assistance to anybody who call us, even those who are not our customers. Therefore we don't feel to ask an annual fee to the latter. We give our assistance whenever we can. You will simply pay € 50 for each major update, and they come distanced by more than 1 year.
When VAT is due?
In Spain: always. In the European Union: it is not due for Universities and Research Institutes; due in other cases. Elsewhere: it is not due.
being a user
Can you Suggest a Learning Path?
First download the Overview. Then you can read: [1], [2], [3], [4], [5], [6].................
Why iNMR doesn't check for updates?
Users of iNMR know that they can ask for tailored modifications. Many upgrades contain such modifications with apparently limited importance (limited to the single customer that requested them). It would be a waste of time and bandwidth to ask everybody to upgrade. Another reason for not upgrading is that not all versions are tested with the same accuracy. The solution is to subscribe to the iNMR newsletter. It explains who may be interested to the latest update and how deeply it has been tested. Alternatively, you can consult the list of changes or subscribe to macupdate or similar services. Under the “iNMR” menu (first menu on the left) there is also a command that brings you directly from the program to the web site. The home page always reports the number of the latest official version.
Why the re-installed program crashes?
The cause of the crash is a corrupted Preferences file.
Delete ~/Library/Preferences/net.inmr.inmr.plist
How Do I... ?
Don't waste your time when something seems impossible. Pull down the first menu (“iNMR”) and select the fifth command (“email Support”). It's fast and free.
How Do I Change the Font to the Scale?
Open the Font Panel and select a new font or a different size.
How Do I Change the Reference to the Scale?
Ctrl-click the reference peak...
files
Does iNMR read my spectra?
If you have a Mac, download iNMR and find the answer by yourself. Otherwise read the list of supported formats. If your format is not supported, please send a sample file, even if you have no plan to buy. We are committed to cover all plausible NMR formats.
Where is the command “Save As...”?
You should never worry about saving because it's all automatic. If you really want to know, the command you are looking for is called Export and you should use it only to create duplicates, never as a routine operation. Read more.
Why is the Open command dimmed?
It means that the Open dialog is already... open. Can't you see it? Either close the other windows or use Exposé or look into Window menu.
Can I experiment 2 alternative processing routes?
Go to the Finder and duplicate the file. You can duplicate the original file(s) coming
from the spectometer and/or the iNMR document. If you duplicate everything, it will
take more space on disc. It may also generate future troubles (you can forget
which files to store and which to throw away). The advantage is that both versions
will be listed under the “Open Recent...” menu.
If you only duplicate
the .inmr file only, at least one copy will not appear in the menu. You can however
open it with the remaining methods.
annotations
When iNMR creates Subscripts and Superscripts?
When a number follows a char, it's written as a subscript. When a number doesn't follow a char, but is followed by a char, it's written as a superscript.
Is there a way to control this?
There are 2 alternative solutions:
- Convert the note from “Latin” to “Universal”. You can use the double click or the Ctrl-click to change this property. Doing so, all subscripts and superscripts are disabled for that note.
- Leave a space before and/or after a number to disable the subscripts and superscripts for that number only.
How Can I Select an Hidden Annotation?
Ctrl-click the hiding annotation and select the command “Send Back”.
How Can I Select a Peak Hidden by an Annotation?
It happens when you desire the contextual menu for peaks and the menu for annotations appears instead. The combination Cmd-Shift-L solves the problem.
How Can I Create Rectangles, Ovals and Rounded Rectangles?
Pick the Bracket tool, create a bracket and double click it. In the dialog that appears, choose the options you like.
Why Can't I Annotate the Projections over a 2D spectrum?
You can, instead! Pull down the “View” menu, uncheck the “Peak Labels” and check the “Document Notes”. Alternatively, Ctrl-click an existing Peak Label and convert it. Explanation: Peak Labels are restricted to the spectral range, while Doc Notes can go Everywhere.
Rarely Asked Questions
Why the Unit Label sometimes Appears and sometimes not?
It's because there is not enough space at the left. You can drag the left margin of the plot with the mouse. For a definitive solution, go to the preferences dialog. In the second panel, at the left-center, set 1D Margins (left & right) = 50 or more.
How Can I Hide the Small Tick on Each Peak after Peak-Picking?
Go to the preferences dialog. In the second panel, at the bottom-left, set Short Distance = 0.
